Frequently Asked Questions
Senior Insurance FAQs
Find answers to common inquiries about our insurance services for seniors, including plan details, enrollment process and claims support. If you need further assistance, our team is always here to help.
Proteccion Dorada offers a range of plans designed specifically for seniors, including health protection packages, hospital care support and ambulance services within Spain. Each plan is tailored to individual needs, covering routine medical consultations, diagnostic exams and specialist visits. Our goal is to provide clear information and reliable assistance so seniors can focus on well-being without administrative complications.
You can complete an application online at protdorada.com or schedule an appointment at our Madrid office at 23 Ruiz de Alarcón Street. Our advisors will assist with required documents and guide you through coverage options to find the right plan. Once the paperwork is submitted and reviewed, you will receive confirmation and policy details for your records.
To file a claim, notify our support team by phone or email, then submit any medical reports or invoices. Our claims coordinators verify the information and keep you updated at each stage, aiming for prompt resolutions and minimal paperwork. Visit protdorada.com/support for detailed instructions and downloadable forms.
Yes, you can adjust your plan to include additional services such as telehealth consultations, home care benefits or specialist appointments. Speak with one of our insurance advisors to add or remove options based on your individual needs and lifestyle preferences.
Proteccion Dorada plans are designed for adults aged 60 and above. During the application process, we will review any pre-existing conditions to recommend the most suitable coverage, ensuring your policy aligns with health requirements and personal objectives.
Premiums can be paid through direct debit from a Spanish bank account or by credit card via our secure online portal. You may choose monthly or annual payment schedules. Invoices and payment confirmations are sent by email and can be accessed through your account on protdorada.com.